Return & Refund Policy

Thank you for shopping at Mercadono. Customer satisfaction is our priority.

You have the right to return products within 14 days from the date of receipt, provided they are intact, unused, and in their original packaging.

To start a return request, please contact us via email at [email protected] or call us at 1 (806) 843-7471. Once approved, we will provide you with return instructions.

Refunds: Once we receive and inspect the returned product, we will process your refund within 5-7 business days, using the same payment method used for the purchase.

Return shipping costs: Paid by the customer, unless the return is due to our error or a defective product.