FaQs

1. Where do you ship?

We currently ship across the United States using trusted and reliable shipping carriers.

2. How long does shipping take?

Orders are processed within 1-2 business days. Delivery typically takes 2-5 business days after dispatch.

3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and link to track your package.

4. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us immediately at [email protected] or call us at 1 (806) 843-7471. If your order has not yet been processed, we will do our best to accommodate your request.

5. What is your return policy?

You can return products within 14 days from the date of delivery, provided the items are unused, in their original packaging, and in the same condition you received them. For full details, please refer to our Return and Refund Policy.

6. Do you offer free returns?

Return shipping costs are the customer's responsibility unless the return is due to a defective or incorrect product.

7. Are the toys safe for young children?

Yes, at Mercadono, we prioritize safety. All our toys meet U.S. safety standards and are appropriate for young children. Always check age recommendations on product descriptions.

8. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.

9. How do I contact customer support?

You can reach our customer service team by emailing us at [email protected] or calling 1 (806) 843-7471. Our team is available Monday to Friday, 9 AM to 6 PM (CST).

10. Is my personal information secure?

Absolutely. We take your privacy very seriously. Your information is protected and handled according to our Privacy Policy.